We offer a 30-day hassle free return policy for all of our products purchased at full retail price from Vrienden Umbrellas directly. If you are not totally satisfied with your purchase, we’ll get you setup with a full refund or exchange within 30 days of receipt. All product returns must be shipped back in their original form of packaging and include all accessories, and must be sent within 30 days from submission to be eligible for a refund. Returns are refunded to the original payment method used during purchase. Vrienden, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition, or if there are missing components or accessories. In addition, Vrienden reserves the right to not issue a refund or exchange at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence. Shipping charges are the responsibility of the buyer, and the original shipping charges are non-refundable. Sale items, floor models, and discounted items are final sale and not eligible for returns, refunds or exchanges.